How can I track my order?

Once your order has been dispatched, we’ll share tracking details through the email address, SMS or other communication channel linked to your order. You can use the tracking link to follow your shipment.

My tracking link isn’t working. What should I do?

Tracking information can sometimes take a few hours to update after the shipment has been handed over to the courier partner. Please check again later. If it still doesn’t update or appears stuck for an unusual period, contact our customer support team.

How long does delivery take?

Delivery time depends on your location, pin code and courier serviceability. The estimated delivery timeline displayed during checkout or through your shipment tracking should be treated as the best estimate for your order. Occasional delays may happen due to weather, festivals, operational disruptions or courier-related issues.

Do you deliver across India?

We deliver to serviceable pin codes across India. Enter your pin code during checkout to check whether delivery is available at your location.

Why is my order delayed?

Orders can occasionally be delayed because of courier network issues, weather, high-order periods, local restrictions or other operational circumstances. Check your tracking information for the latest update. If the shipment has not moved for an unusual period, contact us and we’ll help investigate.

My order is showing as delivered, but I haven’t received it. What should I do?

First check with family members, neighbours, reception, security personnel or anyone else who may have accepted the package on your behalf. If you still cannot locate it, contact us as soon as possible with your order number. We’ll raise the issue with the courier partner and investigate.

What happens if I’m unavailable when delivery is attempted?

Depending on the courier partner, another delivery attempt may be made or you may receive instructions to coordinate delivery. Please keep the mobile number entered during checkout active so the delivery partner can contact you if required.

What happens if my order is returned to TrueDose because delivery failed?

If the shipment is returned to us due to repeated failed delivery attempts, an incorrect address, an unreachable phone number or refusal to accept the package, please contact customer support. Any reshipment or refund will be handled according to the applicable circumstances and our policies.

Can I choose a specific delivery date or time?

We currently cannot guarantee delivery at a specific date or time. Courier partners deliver according to their local delivery schedules.

Payments

What payment methods can I use?

The payment methods currently available for your order will be displayed at checkout. Depending on availability, these may include UPI, credit cards, debit cards, net banking, wallets or other supported payment methods, and Cash on Delivery where available.

Is Cash on Delivery available?

Cash on Delivery availability depends on your pin code, order value and other order-level eligibility criteria. If COD is available for your order, you’ll see it as an option during checkout.

Why is Cash on Delivery not available for my order?

COD availability can vary depending on the delivery location, order value, courier serviceability or internal risk checks. If COD does not appear during checkout, please select one of the available prepaid payment options.

Is it safe to make an online payment on truedosewellness.com?

Payments made through our website are processed through authorised payment gateways. TrueDose Wellness will never ask you to share your complete card number, CVV, UPI PIN, banking password or OTP over phone, WhatsApp, email or social media. Never share these details with anyone.

Is GST included in the price shown on the website?

Yes. The final selling price shown for the product is inclusive of applicable taxes unless specifically stated otherwise. Your invoice will provide the relevant tax details.

Where can I get my invoice?

Your invoice may be provided electronically with your order confirmation, dispatch communication, account or shipment. You may also receive a physical or digital invoice depending on the fulfilment process. If you need assistance obtaining your invoice, contact our customer support team with your order number.

My payment failed. What should I do?

Please check your internet connection and payment details before trying again. You can retry the payment or use another available payment method. If your account has been debited despite the transaction showing as failed, please do not immediately make repeated payments without checking the transaction status.

Money was deducted, but my order wasn’t created. What happens now?

Failed payment transactions are normally reversed automatically by the bank or payment provider. The actual reversal timeline depends on the payment method and your bank. If the amount is not reversed within the timeline communicated by your bank or payment provider, contact us with the transaction reference so we can check whether the payment was received by us.

I accidentally paid twice. What should I do?

Contact our customer support team with your order number and details of both transactions. We’ll verify the payments and help resolve the issue.

Can I change my payment method after placing an order?

Once payment has been completed and the order has been placed, the payment method cannot normally be changed.