Terms of service

Access to and use of truedosewellness.com and the products and services available through the website are subject to the following terms, conditions, and notices ("Terms of Service").

By browsing, accessing, or using our website, you agree to be bound by these Terms of Service and our Privacy Policy, which may be updated from time to time. Please review this page periodically to stay informed about any changes.

TrueDose Wellness reserves the right to modify, suspend, withdraw, or amend any part of the website, products, or services without prior notice. We will not be liable if the website is unavailable at any time or for any period. We may also restrict access to certain parts of the website or the entire website from time to time.

Introduction

The domain name truedosewellness.com is operated by TrueDose Wellness.

These Terms of Service apply to all visitors, customers, and users who access or purchase products through our website.

Third-Party Websites and Content

Our website may contain links to third-party websites, social media platforms, or other external services.

These links may be provided for informational, sharing, or convenience purposes. TrueDose Wellness does not control and is not responsible for the content, availability, privacy practices, or policies of third-party websites.

We are also not responsible for any content, comments, reviews, or other material posted by users on third-party websites or social media platforms.

You should review the applicable terms and privacy policies of any third-party website before using it or providing personal information.

Privacy

Our Privacy Policy is incorporated into these Terms of Service by reference and explains how we collect, use, store, and protect your personal information.

By using this website, you agree to be bound by our Privacy Policy and confirm that the information you provide to us is accurate, complete, and up to date.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

COD orders are subject to the applicable return, cancellation, and refund terms stated in our Return & Refund Policy.

We reserve the right to restrict or disable COD availability for certain products, locations, customers, or orders.

Product Information and Accuracy

The images of products displayed on our website are for illustrative purposes only.

Although we make reasonable efforts to display product images, colours, packaging, descriptions, ingredients, sizes, and other information accurately, the actual product may vary slightly from the images shown on your device.

Product packaging may also change from time to time due to updates by the manufacturer.

All product information, descriptions, specifications, and measurements are provided as accurately as reasonably possible. However, we do not guarantee that all information on the website will always be completely accurate, current, or error-free.

Quantity Restrictions

TrueDose Wellness reserves the right, at its discretion, to limit the quantity of products that may be purchased by an individual, household, account, payment method, or shipping address.

These restrictions may apply to multiple orders placed using the same account, billing information, shipping address, payment method, or other identifying information.

We may also cancel or restrict an order if we believe it violates these Terms of Service, involves fraudulent activity, or is otherwise not intended for legitimate personal or business use.

Pricing

We make reasonable efforts to ensure that product prices displayed on the website are accurate. However, errors may occasionally occur.

If we discover an error in the price of a product you have ordered, we may contact you before processing or dispatching the order.

If we are unable to contact you, we may cancel the affected order and provide a refund for any amount already paid for that order.

Product prices may change from time to time without prior notice. Any price change will not affect an order that has already been accepted and confirmed, except where required by applicable law.

All applicable taxes, including GST where applicable, will be charged in accordance with the prevailing laws and regulations.

Prices displayed on truedosewellness.com may differ from prices offered through other sales channels, marketplaces, retailers, or third-party platforms.

Payment

We may offer various payment methods through our website, including online payment methods and Cash on Delivery where available.

When you place an order using an online payment method, the payment may be processed through a third-party payment gateway.

By placing an order, you confirm that you are authorised to use the selected payment method.

An order will generally be processed after successful payment authorisation or confirmation, as applicable.

For payment-related questions or issues, please contact us at care@truedosewellness.com.

Order Acceptance and Cancellation

Placing an order on our website does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, cancel, or limit an order for reasons including product availability, pricing errors, payment issues, suspected fraud, incorrect customer information, shipping limitations, or other legitimate business reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method or through another appropriate method, subject to the applicable payment provider's policies.

Delivery

Available delivery options and estimated delivery times may vary depending on your location, product availability, and other factors.

An estimated delivery time may be displayed during the checkout or order process.

After placing an order, you may receive an order confirmation containing relevant order and delivery information.

Delivery timelines are estimates and may be affected by circumstances outside our reasonable control, including weather conditions, transportation delays, holidays, strikes, natural events, service disruptions, or other unforeseen circumstances.

In case of significant delivery delays, we may contact you using the contact information provided with your order.

Returns & Refunds

Returns, replacements, cancellations, and refunds are subject to our Return & Refund Policy.

Please review the applicable Return & Refund Policy before placing an order.

Certain products may not be eligible for return or replacement due to their nature, hygiene requirements, safety considerations, or applicable laws.

Health-Related Information

The information provided on truedosewellness.com, including information relating to nutrition, wellness, dietary supplements, ingredients, products, or general health, is provided for general informational and educational purposes only.

It is not intended to replace professional medical, nutritional, or healthcare advice.

You should consult a qualified doctor, registered dietitian, nutritionist, or other appropriate healthcare professional before using any dietary supplement or wellness product, particularly if you have an existing medical condition, are taking medication, are pregnant or breastfeeding, or have specific dietary or health concerns.

Do not use information available on our website to diagnose, treat, cure, or prevent any disease or medical condition.

Always read the product label, packaging, ingredients, directions for use, warnings, and other product information before consuming or using any product.

Individual results may vary from person to person. Any testimonials, reviews, or product experiences shared on the website should not be considered a guarantee of specific results.

Intellectual Property Rights

All intellectual property rights relating to the website and its content, including but not limited to text, product descriptions, graphics, logos, images, photographs, videos, designs, trademarks, branding, software, and other materials, are owned by or licensed to TrueDose Wellness unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, transmit, sell, or commercially exploit any content from the website without our prior written permission, except where permitted by applicable law.

Disclaimer

To the extent permitted by applicable law, TrueDose Wellness does not guarantee that the website will always be available, uninterrupted, secure, or free from errors or viruses.

We make reasonable efforts to maintain accurate information on the website but do not warrant that all content will always be complete, accurate, or current.

Nothing in these Terms of Service excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless TrueDose Wellness, its owners, directors, employees, consultants, agents, service providers, and affiliates from claims, liabilities, damages, losses, and reasonable costs arising from:

• Your use or misuse of the website

• Your breach of these Terms of Service

• Your violation of applicable laws or regulations

• Your violation of the rights of another person or entity

• Your unauthorised use of website content or intellectual property

Violation & Termination

TrueDose Wellness reserves the right, at its discretion and without prior notice where permitted by law, to suspend or terminate your access to the website or certain services if we reasonably believe that you have violated these Terms of Service or any other applicable policy.

If your access is terminated, any obligations or liabilities incurred before termination will continue to apply.

Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms of Service or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India.

Changes to These Terms

TrueDose Wellness may update or modify these Terms of Service from time to time.

Any updated version will be published on this page. Your continued use of the website after changes are published constitutes acceptance of the updated Terms of Service, to the extent permitted by applicable law.

Contact Us

If you have any questions, comments, concerns, or requests regarding these Terms of Service or our website, please contact us:

TrueDose Wellness
Email: care@truedosewellness.com
Website: truedosewellness.com